Our service promise to you

Customer service is at the core of everything we do.

We strive towards providing consistent, high-quality service to all our customers and other stakeholders by:

• Always being available and accessible
• Bringing insurance services closer to the insuring public through a wide network of brokers and agents
• Maintaining reasonable premium rates that are reviewed to take into account the frequency and severity of claims
• Providing loss-prevention advice
• Providing prompt and fair claims assessments to ensure efficient and effective service to deserving claimants
• Offering innovative products and services
• Providing accurate and clear information
• Responding to matters promptly within the stipulated guideline limits
• Always keeping information private and confidential
• Complying with the legal and regulatory framework, corporate governance and ethical business practices
• Working together with our clients to resolve matters amicably in the unlikely event of a complaint or dispute