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COVID-19

We offer you peace of mind during this time of uncertainty.

Sanlam is taking the outbreak of the Coronavirus (“COVID 19”) very seriously and we are prepared for variations of its possible impact.

Sanlam is serious about our responsibility as a corporate citizen, and we have an imperative to keep our employees, stakeholders and clients safe. We assure you that we have rigorous business continuity plans in place and these have been – and continue to be – activated, depending on the requirement and within the guidelines of Government and the medical professionals. We are continuously monitoring the situation, taking our direction from the World Health Organisation (WHO), the South African Department of Health, as well as the National Institute for Communicable Diseases (NICD).

At Sanlam we are in the business of paying valid claims, and we want you to have peace of mind that you are properly covered. Please refer to our FAQs to find out what you are covered for and how to claim.

This page will be updated throughout, so do check in with us.

We encourage you to practise safe hygiene and to refer to reputable sources for information, such as the WHO and the NICD.

Please also contact your intermediary for advice and guidance regarding your financial decisions and Sanlam products.

Coronavirus and COVID-19: Our Response

Our Pledge: R1 billion for Dealing with Coronavirus Pandemic and Related Challenges

A letter from Ian Kirk, Group Chief Executive Officer

27 March 2020

Dear Sanlam client, partner or stakeholder

The reality of the global spread and impact of the Coronavirus and COVID-19 confronted us squarely on Monday evening, 23 March 2020, when President Ramaphosa addressed the nation, announcing the unprecedented lockdown of the whole country, following the first set of emergency measures introduced a week earlier.

This is an action which I believe will go a long way in supporting South Africa to prudently and efficiently respond to the rapidly spreading Coronavirus and its impact on our society and on our already flailing economy. The President, the Minister of Health and Government have shown requisite leadership as we navigate this unique global challenge. We are fully behind the decision and we believe the lockdown is the best means available now to “flatten the curve”. To support the economy will require a package of monetary and fiscal stimulus given the challenges faced.

With the health and wellbeing of our staff foremost, we have also implemented significant and carefully considered business continuity plans to ensure that we are able to service our clients in the best way possible under these circumstances. We believe our team has the relevant expertise and resilience to sustain the critical parts of our operations even at this business unusual time. We are able to service our clients in the best way possible.

In his address, President Ramaphosa mentioned essential financial and payment services which will remain open. A number of our services have also been designated in this category. These include, among others:

  • Staff involved in the support and maintenance of critical systems;
  • IT services to maintain operational systems as well as remote connectivity services;
  • Staff involved in processing claims, policy maturities and income payments;
  • Staff required to process premium inflow and unit trust transactions;
  • Dealers who execute buy and sell orders;
  • Critical call centre staff to deal with the many client queries that are anticipated in this time;
  • Core staff with outsourced service providers who process many of the transactions; and
  • Intermediary and broker to enable remote support.

To this end, I would like to let you know that these areas in our business will continue to operate while we heed as best as we can the measures that have been introduced. The authorities requested that we work off-site versus on-site as far as possible. Therefore, a number of our staff in the areas above will be working remotely. We believe this will further support our business continuity efforts outlined above.

As a responsible corporate citizen, we are actively investigating opportunities to also contribute towards supporting existing activities and initiating new ones to alleviate the impact and spread of this virus and the consequent COVID-19 disease on our clients, our staff, our partners and South Africa, particularly the economy. We will be making a significant announcement over the next few days in this regard.

As a member of the Association for Savings and Investment in SA (ASISA), Business Unity SA and the Business Leadership SA, we are also working together with industry peers on initiatives and provisions that can be made to provide relief to our clients whose financial position has been negatively impacted by the Coronavirus pandemic. We will announce such decisions and initiatives through the industry associations and we will keep you informed as these unfold.

At our Annual Results presentation a couple of weeks ago, we communicated that in line with the regulatory requirements, Sanlam is very well-capitalised to deal with the shocks that such events may evoke. Our 2019 financial performance was extremely good, particularly so on a relative basis given the challenging economic conditions.

As a Sanlam client, partner or stakeholder you have our commitment that we will do everything within our capabilities to support you during this challenging episode in our history. At Sanlam we will play an active role in keeping the economy going at this time.

Solidarity will be important for us to remain resilient in the face of this challenge, so our hearts go out to those who have been infected and affected by the Coronavirus and COVID-19.

We appreciate your continued support and commitment to Sanlam. Take care during this time and I wish you and your families well.

Yours sincerely,
Ian Kirk
Group Chief Executive Officer
Sanlam Limited

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