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Ensuring Strong Governance

We have various initiatives in place to govern our contribution to the financial resilience and prosperity of our clients.

We Are a Pioneer in Incorporating the Client View into Our Governance Structures

In addition to guidance provided by the Sanlam Customer Interest committee, we adhere to a Treating Customers Fairly Product Governance Framework. We have a strong internal complaints management process, and we subscribe to the independent Ombudsman of Long-Term Insurance’s (OLTI) Long-Term Ombudsman Scheme.

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