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COVID-19

Sanlam is taking the outbreak of the Coronavirus ("COVID 19") very seriously and we are prepared for variations of its possible impact.

Sanlam is serious about our responsibility as a corporate citizen, and we have an imperative to keep our employees, stakeholders and clients safe. We assure you that we have rigorous business continuity plans in place and these have been - and continue to be - activated, depending on the requirement and within the guidelines of Government and the medical professionals. We are continuously monitoring the situation, taking our direction from the World Health Organisation (WHO) and the Ministry of Health.

At Sanlam we are in the business of paying valid claims, and we want you to have peace of mind that you are properly covered. Please refer to our FAQs to find out what you are covered for and how to claim.

COVID-19 is currently having a negative impact on global financial markets. The economic and social disruption caused by the coronavirus will probably continue for a number of months. Markets have previously always recovered and will do so again, it may just take some time. At a time of so much uncertainty we encourage you to remain level-headed and continue to stay the course on your savings and investment journeys.

This page will be updated throughout, so do check in with us.

We encourage you to practice safe hygiene and to refer to reputable sources for information, such as the WHO.

For more information on your cover and claims, see our FAQs or contact us.

Sanlam Pledges N$3.5 Million

In response to the spread of COVID-19 in our country, Sanlam Namibia and its subsidiaries Welwitschia Insurance Brokers and Sanlam Investments today pledges N$3.5 million to support various initiatives to combat the spread and the impact of the COVID-19 virus in an effort to “flatten the curve”. The contribution comes in response to the call by His Excellency President Hage G. Geingob, for the private sector to come on board and support government’s efforts to fight the global pandemic. We believe this effort will make a contribution not only towards the fight against the coronavirus, but also towards securing a sustainable future for our country.

Read more

Frequently Asked Questions

Depending on the specific benefit you have, Sanlam will cover you for any illness, impairment or disability where these conditions are caused as a result of complications linked to infection by any bacteria or virus. The virus can be COVID 19 or another virus. This includes claims for temporary or permanent inability to work, severe illness or even death.

For all our benefits, like death, disability, impairment and dread disease benefits the normal claim requirements will apply.

No, contracting COVID 19 is not, in and of itself, a defined disability, dread disease or impairment. Based on international patterns, most people who are infected will make a full recovery. Should it result in permanent disability or impairment, or a condition listed under our dread disease benefit however, this will be assessed under Sanlam's normal claim definitions for disability-impairment or dread disease.

When claiming under these benefits, we will review your temporary inability to work or sick leave under the following categories:

  1. You are experiencing symptoms of COVID 19 infection and are medically isolated.
  2. You had direct contact with a COVID 19 diagnosed person, but you are not showing any symptoms and have been medically isolated as a result of the contact.
  3. You have recently travelled to an affected country, but are still asymptomatic and under medical isolation on a doctor's advice.
  4. You were quarantined by a Government authority or your employer as a result of confirmed or probable exposure to COVID-19, or because you have travelled to an affected country.

No, contracting COVID 19 is not, in and of itself, a defined disability, severe illness or impairment. Based on international patterns, most people who are infected will make a full recovery. Should it result in permanent disability or impairment, or a condition listed under our severe illness benefit however, this will be assessed under Sanlam’s normal claim definitions for disability- impairment or severe illness.

Sanlam pays all death claims in line with its normal requirements, regardless of what caused the death. For funeral claims we will, wherever applicable, take into account the waiting period for natural causes which applies for policies taken out recently.

Need more information?

We encourage you to visit our FAQ section, but should you have any questions that are not addressed there, please complete the form below or contact your adviser for advice and guidance regarding your financial decisions and Sanlam products.

Sanlam Life Insurance is a licensed financial service provider.
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