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Claims

At Sanlam, we are in the business of paying valid claims, and nothing gives us more satisfaction than to do that in a swift manner.

How to Claim

Start your claim
Select the relevant type of claim to access the appropriate claim form. Should you need further assistance please contact us on +256 41 772 6526.
Gather your information
In addition to the completed claim form, you’ll also need to submit supporting documents for your claim, such as your medical reports, death certificates, etc.
Submit your claim
Once you’ve completed your claim form and have the required documents ready, you can submit your claim to us.
We assess your claim
We have a fair decision-making process and we aim to give feedback soon after you’ve submitted your form or after we’ve requested outstanding information.
We pay your claim
If your claim meets the contractual criteria of your policy, we proceed to pay it out.

Start Your Claim

Start by selecting a claim category below to get more information:

Death

Upon receipt of the Death notification, the following documents will be required:

  1. Duly filled Claim Form downloadable here
  2. Death Certificate (NIRA)/Medical Certificate of Cause of Death
  3. Certified copy of the Life assured’s ID
  4. Police report in case of accidental death

Disability

Upon receipt of the Disability notification, the following documents will be required:

  1. Duly filled Claim Form downloadable here
  2. Specialists Medical Report on the extent of disability
  3. Certified copy of the Life assured’s ID

Critical Illness

Upon diagnosis of a covered Critical Illness, the following documents will be required:

  1. Duly filled Claim Form downloadable here
  2. Specialists Medical Report on the extent of disability
  3. Certified copy of the Life assured’s ID

Medical Reimbursement

Medical Re-imbursement claims are made where the insured has received treatment outside the approved network of providers and subject to pre-authorisation, its important to note that claims reported after 90 days of treatment will not be admissible.

  1. Duly filled Claim Form downloadable here
  2. Original receipts from the health service provider itemizing each of the services
  3. Original treatment reports giving details of drugs, dosages, and diagnosis
  4. Laboratory request forms, where applicable
  5. Radiology request forms, where applicable
  6. Relevant scan reports in cases of radiology

Retrenchment

Upon loss of employment through Retrenchment, the following documents will be required:

  1. Duly filled Claim Form downloadable here
  2. Certified copy of the Life assured’s ID
  3. Copy of the employment contract
  4. Letter from employer detailing the terms of retrenchment

Hospital Cash

Upon discharge from a hospital leading to a Hospital Cash Claim, the following documents will be required:

  1. Duly filled Claim Form downloadable here
  2. Certified copy of the Life assured’s ID
  3. Hospital Admission & Discharge form

Survival Benefits Maturity

Upon completion of the policy term which gives rise to the Survival Benefits Maturity, we will require the following documents.

  1. Original Policy Document
  2. Life assured’s National ID
Sanlam Life Insurance is a licensed financial service provider.
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