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Sanlam Premium Rewards

Life insurance that rewards you and your family as you live your everyday life.

With our rewards programme, Sanlam Premium Rewards, Sanlam will reward you with exclusive discounts and benefits every month. Enjoy everyday savings at local supermarkets, food outlets, and health and wellness centres – while also enjoying peace of mind with our healthy living benefits and emergency medical support. Sanlam customers experience life better.

How It Works and Benefits Offered

The Sanlam Premium Rewards programme aims to offer a range of useful discounts and offers, as well as benefits pertaining to healthy living and wellness.

How Does It Work?

  • Sign up for Sanlam Premium Rewards
  • Pay your monthly premiums
  • Access Healthy Living Benefits 24/7/365
  • Enjoy monthly savings at local retailers, supermarkets, food outlets, and more
  • Continue to pay your premium every month and earn additional rewards every 3 and 6 months

What Are the Benefits?

  • Exclusive monthly discounts at local supermarkets, food outlets, and pharmacies
  • Professional health and wellness information, advice and counselling
  • 24-hour Medical emergency assistance
  • Please read through our terms and conditions carefully.

As part of Sanlam Premium Rewards, members will gain access to a healthcare support service providing unlimited multilingual telephonic access to experienced, qualified health professionals, 24 hours a day.

Service benefits:

  • Medical advice: 24-hour telephonic emergency medical advice, including assessment of symptoms, trauma debriefing, counselling for chronic ailments and referral to the most appropriate healthcare professionals, where necessary
  • Physical health matters: providing practical guidance on self-care, assistance with compliance to existing medication and treatment, and supporting members with lifestyle choices to maintain their health
  • Crisis support centre: This service will include support on the COVID-19 pandemic. Members will be risk-screened to determine their risk for COVID-19 and associated psychosocial and other lifestyle risks and referred for further medical screening, where necessary. Members diagnosed with the Coronavirus will be given specific assistance with self-care while ill.
  • Psychosocial matters: assistance with social and emotional issues such as loneliness, stress and anxiety or depression. Members will receive specific support for their relationship and personal pressures, which may be amplified by the COVID-19 lockdown, self-quarantine and social distancing.
  • Trauma: for members who have experienced a traumatic incident such as abuse or loss. This could be amplified during the lockdown period. We will contain the traumatic experiences through debriefing and scheduling follow-up tele-counselling sessions where required.

Access to an independent network of emergency medical personnel in Kenya. In the event of a medical emergency, members have access to a 24-hour contact centre to arrange emergency medical assistance and transportation.

Service benefits:

  • Access to a 24-hour emergency medical assistance contact centre
  • Assisted by medically trained agents registered with the HPCSA
  • Immediate dispatch of emergency medical services in order to provide lifesaving assistance in Kenya
  • Constant monitoring of the incident until the ambulance provider has delivered the member to the hospital
  • Emergency pre-arrival instructions provided by agents, for example CPR
  • Emergency transportation to the nearest healthcare facility (network available in Kenya)
  • Access to non-emergency medical transportation, at member’s own cost
  • Payment of medical transportation costs
  • Largest national network of emergency medical service providers
  • Comprehensive daily, monthly or quarterly reporting of contact centre interactions and claims statistics

Download the Sanlam Premium Rewards brochure for more information.

FAQs

Sanlam Premium Rewards rewards you and your family, as you LIVE your everyday life.

Sanlam Premium Rewards is an exclusive rewards programme for Sanlam Life Insurance clients. Sanlam Premium Rewards members enjoy monthly discounts at local supermarkets, food outlets and pharmacies, as well as free 24/7 access to wellness benefits and emergency support services. Sanlam Premium Rewards members experience life better.

  • Sign up for a Sanlam Life Insurance policy
  • Pay your monthly premiums every month to keep your policy active and earn monthly rewards
  • Continue to pay your premium consecutively, every month, and earn additional reward BOOSTS on your third and sixth premium payments
  • Access to 24-hour medical emergency support and ambulance dispatch
  • Free 24/7 professional health and wellness information, advice and counselling, including Covid-19 support
  • Exclusive discounts at local supermarkets, food outlets, pharmacies and more
  • GlovoApp online ordering and delivery services, including local supermarkets, food and restaurants, beauty, health and baby, and more
  • Goodlife Pharmacy outlets
  • Sanlam Life Insurance policyholders qualify for Sanlam Premium Rewards Wellness benefits every month, upon inception and as long as their policy remains active
  • Discount vouchers are earned as rewards for ongoing monthly premium payments
  • The Sanlam Premium Rewards Emergency and Wellness services are accessed via a dedicated telephonic assist line (+254 20 513 8200), a free call-me-back service (*561#) or email (premiumrewards@sanlam.co.ke)
  • Sanlam Premium Rewards discount vouchers are sent via SMS to qualifying policyholders, every month within 48 hours of successful premium payment. Vouchers are redeemed online or in-store at the selected discount partner outlet.

Sanlam Premium Rewards benefits are activated upon policy inception, or for existing policyholders, on the date of the programme launch. Active policyholders will receive their first monthly reward within 48 hours of the first successful premium collection.*

*Please note that corporate policy member benefit activation and reward issue may be delayed depending on the corporate premium collection timelines and terms. Please contact your corporate broker for more information.

  • For telephonic assistance, please dial: +254 20 513 8200
  • For a free call-me-back, please dial: *561#
  • For email, please contact: premiumrewards@sanlam.co.ke

Discount vouchers are redeemed online or in-store at participating partner outlets. Alternatively, contact the rewards partner for redemption assistance.

Discount vouchers are issued to policyholders monthly, via SMS, within 48 hours of successful premium collection.*

*Please note that reward issue timelines may vary for corporate policy members.

Monthly discount vouchers are valid for a period of 30 days from date of issue. Should a voucher not be redeemed at any respective partner outlet within this period, the voucher will expire and the reward will be forfeited.

Discount rewards are issued monthly upon successful premium payment. Should you miss a payment, you will forfeit your reward for that month. Sanlam Premium Rewards Wellness benefits remain in force for as long as your policy is active. Should your policy lapse (refer to policy document), your wellness benefit access will expire.

Upon lapse of any policy, access to Sanlam Premium Rewards benefits will be revoked and rewards will no longer be available.

If you have not received your discount rewards SMS within 48 hours of successful premium payment, please contact the Sanlam Customer Care Centre on +254 20 513 8200.

Please make sure that your correct mobile number is registered to ensure that you receive your monthly rewards SMS. Contact Sanlam Customer Care on +254 20 513 8200 to update your contact details.

If your policy is active and you cannot access the Sanlam Premium Rewards benefits, please contact the Sanlam Customer Care Centre on +254 20 513 8200.

Yes. Sanlam Corporate policy members do qualify for Sanlam Premium Rewards benefits and rewards. Please note that benefit activation and reward issue may be delayed depending on the corporate premium collection timelines and terms.*

*Please contact your corporate broker for more information.

For more information or assistance regarding the Sanlam Premium Rewards programme, please contact the Sanlam Customer Care Centre on:

  • Telephone: +254 (0)20 278 100
  • Mobile: +254 (0)722 206 900, or one of the following digital channels:

Or use one of the following digital channels:

Rewards Partners

We’ve partnered with selected service providers to ensure that we can offer the best deals and discounts available.

Rewards will be delivered via SMS every month, within 24 hours of receipt of your premium payment. If you’ve changed your contact details, please update your details so that you don’t miss out on our exclusive offers.

GlovoApp Online Ordering and Delivery

Glovo is a hugely popular app that delivers anything you need, from take-always and groceries to beauty products, to your home. With Sanlam Premium Rewards, you can expect some discounts on your deliveries.

Goodlife Pharmacy

With more than 60 branches across Kenya, Goodlife is your one-stop pharmacy for all medical and health requirements. With Sanlam Premium Rewards, you can enjoy some special offers at a pharmacy near you.

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