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How to Claim

In the unfortunate event of death, disability or critical illness, please contact our Customer Services at either our Head Office or any of our branches nearest to you or write to us at:

Customer Service Department
Sanlam Life Insurance Limited
Amani Place, 9th Floor, Ohio Street
P.O. Box 22229, Dar es Salaam,
Tanzania

Claim Process

Step 1: Complete the Claims Form

Complete the appropriate form(s) depending on the claim(s) you wish to make. Different forms need to be completed for claims against riders, death, group term insurance and gratuity. All details with respect to the client’s ID, policy number, policyholder’s name, etc. will also be required.

Step 2: Arrange for Appropriate Documents

Based on the claims made, the appropriate documents need to be provided. The documents can be submitted as original or photocopies, attest by authorised persons.

Step 3: Submit the Required Documents with the Claims Form

Once the form is completed and documents are in place, submit them to the nearest branch office. Alternatively, you can also send us your documents by post or fax to:

Customer Service Department
Sanlam Life Insurance Limited Amani Place
9th Floor
Ohio Street
P.O. Box 22229
Dar es Salaam
Tanzania
Fax: +255 22 2127154

Documents Required

In the event of death, please avail the following documents not more than 1 year after the incident:

  • The policy contract
  • A fully completed claim form
  • Proof of death by providing at least one of the following documents
    • Death certificate
    • Police report if death is accidental (PF 90)
    • Burial Permit (from a registered medical institution)
    • Burial Permit (from a Ward Executive Officer, not any other office)
  • Proof of Age of the Deceased by providing at least one of the following documents:
    • Birth Certificate
    • Passport
    • Voters Card
    • Sworn affidavit (from an Advocate of the High Court or a District Magistrates Court or a Resident Magistrates Court or a Higher Court but not any Lower Court)
  • Proof of Identity of payee by way of any one of the following:
    • Passport
    • Employers Identity Card
    • Voters Card
    • Bank Identity Card
    • Letter of Identity from a Ward Executive Officer, not any other officer
Sanlam Life Insurance is a licensed financial service provider.
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